Most of what we make is produced to order through the Design Studio — printed, engraved, or otherwise personalized specifically for you. Because these items can't be resold, custom and personalized products are final sale and not eligible for return or exchange, except as described under Defects & Damage below. Please review your design, sizing, and details carefully before completing checkout.
For stock items purchased without personalization, we accept returns within 30 days of delivery. Items must be unused, in their original condition and packaging. To start a return, email desiree@boldtypegraphics.com with your order number. Once we receive and inspect the item, we'll issue a refund to your original payment method, minus original shipping costs.
If an item — custom or not — arrives damaged, defective, or misprinted, contact us within 7 days of delivery with your order number and a photo of the issue, and we'll replace it or issue a refund at no cost to you.
Because custom orders often begin production quickly, cancellation requests can only be honored if production hasn't yet started. Contact us as soon as possible if you need to cancel or change an order.
Approved refunds are returned to your original payment method. Depending on your bank, it can take a few additional business days for the refund to appear on your statement.